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Frequently Asked Questions
Email email@example.com for any questions about course material. We’ll get back to you within 24-48 hours, and for weekend questions, we usually reply on Monday. Or check the Facebook group for discussions for an answer to specific topics or create a new topic.
We strongly recommend using Chrome, Safari, or Firefox as your default browser for our courses. Use the most up-to-date version of your preferred browser.
Broadband connection is fastest. Please note: if you are using a smartphone or tablet to watch videos or listen to audios, make sure you are connected to WIFI as you will be streaming data and could incur data charges if not connected to WIFI. The best way to access the material on mobile devices is to download materials to your computer or laptop and sync to your mobile devices. Your computer manufacturer will have instructions on how to coordinate content between PCs and Mobile.
As the first step before watching videos, we recommend reviewing any downloads (if provided).
Regardless of what computer, operating system, or browser you are using, the PDFs work best with the free application Adobe Reader. While some computers are set-up to open a downloaded PDF in Preview, this program doesn’t work the best! If you open the PDFs in some web browsers, you won’t be able to save your work that way; so, best practice is to download them (save them) to your computer or print them and fill them out.
Subscribers to our courses have typically a minimum of one year online access (unless otherwise specified during purchase). Remember to always download the materials, if you want to keep a local copy on your computer.
It’s important to understand that our courses are NOT designed as 1-on-1 programs where you have direct access to our team. However, Uli and the Big Boost team are present in the Facebook Group to answer questions relevant to the entire community. If you need dedicated 1-on-1 help, please reach out to firstname.lastname@example.org and inquire about available hourly support.
Please check your spam/junk folder first. If you haven’t had a response in 48 hours, please send the request again. If you have questions over the weekend, you’ll hear back on Monday.